At Art-strokes.com, we strive to ensure that your shopping experience is satisfactory. Please read our refund policy carefully to understand your rights and responsibilities when it comes to returns and exchanges.

  1. General Cancellations: We do not provide refunds for general cancellations. However, exceptions may be made in certain circumstances, such as damaged products during shipment.
  2. Damaged Products: If you receive a product with a material defect or damage caused during shipping, you may request a return. To initiate the return process, please document any external damages to the packaging on the delivery acknowledgment at the time of receipt, And initiate return within 2 hours of delivery.
  3. Exchange Request: If both the external packaging and the product inside are damaged, please contact us immediately via email with clear images and video of the damaged product. We will process your exchange request promptly.
  4. Video Documentation: For cases where the external packaging appears intact but the product inside is damaged, we highly recommend recording a short video while opening the package. If the product is indeed damaged, share the video with us to expedite the exchange process.
  5. Custom Made Artworks: Returns are not accepted for custom-made artworks, regardless of whether they were ordered framed or unframed, and regardless of the delivery location (within or outside India).
  6. Lost in Transit: In rare cases where a product is lost in transit, we will either send a replacement product or offer a full refund, according to your preference.
  7. Refund Process: Refunds will be credited to your bank account within 14 days of us receiving the returned product. Please note that the timeline for the refund to reflect in your account may vary depending on your bank’s processing times.

If you encounter any issues with your order, please notify us immediately via email so that we can assist you promptly.

Thank you for choosing Art-strokes.com. We appreciate your trust in our products and services. If you have any further questions or concerns regarding our refund policy, feel free to reach out to us.